Calabasas Concierge MD – Privacy Policy

Last Updated: December 5, 2025

This Privacy Policy explains how Hakmed inc DBA Calabasas Concierge MD, operated by Hakmed Inc., (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit calabasasconciergemd.com, communicate with us, or receive services from our medical practice (the “Services”).

This Privacy Policy applies to both:

1. ‍Non-medical personal information collected through the Site, and
2. ‍Medical information collected by the Medical Practice, which is protected under the Health Insurance Portability and Accountability Act (HIPAA).

If you become a patient or Member of Calabasas Concierge MD, your Protected Health Information (PHI) will also be governed by our HIPAA Notice of Privacy Practices (NPP).

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Address
• Date of birth
• Information submitted through inquiry forms
• Payment information (processed securely through third-party vendors; not stored by us)
• Medical history, symptoms, treatment information, or other PHI (collected only when you become a patient)

B. Information Collected Automatically

When you visit the Site, we may automatically collect:

• IP address
• Device identifiers
• Browser type
• Pages visited
• Time spent on the Site
• Cookies and similar tracking technologies

You may disable cookies in your browser settings, but certain features of the Site may not function properly.

C. Information Received from Third Parties

We may receive information from:

• Payment processors
• Insurance companies (if applicable)
• Referral partners
• Technology providers that support our scheduling, messaging, or telehealth platforms

2. How We Use Your Information

We may use your information for the following purposes:

A. Providing Services

• Scheduling appointments
• Communicating with you
• Delivering medical care (once you become a patient member)
• Managing your membership
• Sending treatment-related messages

B. Administrative & Operational Purposes

• Processing payments
• Verifying your identity
• Improving Site performance
• Maintaining internal records
• Monitoring for misuse or security threats

C. Marketing & Communication

With your consent where required, we may:

• Send updates, newsletters, or announcements
• Inform you about new services
  You may opt out of marketing communications at any time.

D. Legal, Compliance, and Safety

We may use or disclose information when required by:

• Law
• Court order or subpoena
• Health and safety concerns
• Fraud prevention
• HIPAA or CCPA obligations

3. How We Share Your Information

We do not sell your personal information.
We may share your information in the following limited circumstances:

A. Service Providers

We may disclose information to trusted vendors who help us operate our practice, including:

• Secure messaging platforms
• Billing and membership systems
• IT and hosting providers
• Telehealth partners
• Laboratories or pharmacies

These vendors are contractually required to safeguard your information.

B. Medical Disclosures Under HIPAA

If you become a patient, we may share PHI for:

• Treatment
• Payment
• Healthcare operations
  as permitted by law and as detailed in our HIPAA NPP.

C. Legal Requirements

We may disclose information if required to:

• Comply with state or federal law
• Respond to legal processes
• Protect the health and safety of you or others

D. Business Transfers

If ownership of Calabasas Concierge MD changes (e.g., sale, merger), information may be transferred as part of that transaction, with privacy protections maintained.

4. Your Privacy Rights

Depending on your relationship with us, you may have the following rights:

Under California Law (CCPA/CPRA):

You may request:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your data is used and shared
• Opt-out of certain forms of data sharing

These rights do not apply to PHI regulated by HIPAA.

To exercise your privacy rights, contact us at: compliance@calabasasconciergemd.com

Under HIPAA (For Patients Only)

Your HIPAA rights are available in the HIPAA Notice of Privacy Practices, including:

• Access to medical records
• Requesting corrections
• Restrictions on certain disclosures
• Confidential communication preferences

5. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

• Encrypted databases
• Secure messaging and telehealth platforms
• Access controls
• Staff training on privacy and HIPAA compliance

Despite these protections, no system can guarantee 100% security.

‍6. Text Messaging, Email, and Electronic Communication

If you provide us your phone number or email:

• You consent to receiving messages related to scheduling, membership, or care
• You acknowledge that email and SMS are not always secure
• You may opt out of marketing messages by replying “STOP” or using the unsubscribe link

Do not use email or text for emergencies.

7. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

• Improve website performance
• Understand user behavior
• Track session activity

You can manage cookie preferences via your browser settings.

8. Children’s Privacy

We do not knowingly collect information directly from minors without parental or guardian consent.

Parents or guardians who provide information for a minor are responsible for:

• Reviewing this Privacy Policy
• Supervising the minor’s use of the Site and Services

9. Geographic Scope

The Services are intended for individuals located in California.
We do not knowingly offer care outside the state.

10. Third-Party Websites

If the Site links to third-party websites, we are not responsible for their content or privacy practices.
We encourage you to review their privacy policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted with a new “Last Updated” date.
If changes are significant and we have your email, we may notify you directly.

Continued use of the Site or Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, your rights, or our data practices, please contact us:

Calabasas Concierge MD
4500 Park Granada #202
Calabasas, CA 91302

Email: compliance@calabasasconciergemd.com
Phone: (310) 751-0013